Cancellation Policy

Regular Cancellations

• 10+ days before event → Full refund.

• 6–9 days before event → Raincheck issued.

  • Your deposit is held and applied to a future event (valid for 1 year).

  • If you prepaid in full, you’ll receive a refund minus the deposit.

  • Deposits not used within 1 year are forfeited.

• Within 5 days of event → Deposit is forfeited.
   

Weather Cancellations

Because weather is unpredictable, we offer more flexibility:

• Cancel due to weather up to 7 AM on event day → Raincheck issued (valid for 1 year).

• High winds (over 15 mph) or active rain/storms → We reserve the right to cancel for safety. In this case, a raincheck is issued for your deposit.

• Uncertain forecasts → We will contact you to discuss options. Bounce houses can be used in light rain but will not be set up if it is actively raining.
   

⚠️ Important Notes:

• Units do allow rain to enter. If rain is in the forecast and you still request setup, we can only set up on concrete/asphalt (no grass, dirt, bark, or rocks).

• If the bounce house is wet at pickup, a $100 cleaning fee will be charged to cover drying/cleaning. Additional fees may apply for mud or excessive dirt.

• Once we arrive on-site, we are unable to provide a refund, raincheck, or credit.