Frequently Asked Questions

 
Q.Why should I rent from Bouncy Bounce?
A.We're glad you asked! There are 3 primary reasons why we offer you the best value. First, our bounce houses are newer, offer the latest safety features, and are cleaned and sanitized before every use. Second, our customer service is second to none. Third, we show up when we say we are going to show up. Your event only happens once and starts at a certain time. You simply cannot afford to hire a company that may, or may not, show up. Avoid the surprises and rent from a trusted source--Bouncy Bounce. Don't just take our word for it, check out our 120+ Five Star reviews on Yelp!
Q.Does the price include delivery, setup and pickup?
A.Yes! We will take care of everything for you.
Q.How far in advance can I reserve my Bounce House or any other rental?
A.The earlier you can make your reservation the better your chance of getting the date and inflatable you want. We appreciate as much advance notice as possible, but we will always work with you even if it is a last-minute request. Last minute requests are subject to an additional fee.
Q.Can an inflatable fit in my yard?
A.We hope so! First, you will need to decide what suitable locations are available. Find a relatively flat area on grass, concrete, or asphalt within 50 feet of a standard electrical outlet. We cannot setup the bounce house on rock/gravel, mulch, sand, mud, tanbark, or anything sharp. Please note that we cannot set up wet units on dirt. The setup area should be sufficient size to fit the inflatable of your choice, including overhead space. Measurements for each unit are available on each individual product page. Please measure the setup area prior to reserving your inflatable! There are no refunds if the unit does not fit at delivery. Keep in mind that our bounce houses are at least 17 feet tall; do not forget to check for overhanging trees, power lines or other obstructions. We also recommend allowing an additional 5 feet of space around the bounce house with an additional 10 feet of space in front of the house to give users enough room to enter the unit.
Q.Do I need to prepare anything for the bounce house or slide?
A.Yes. You will need to clear all debris from the setup area and the path to it. This includes any sharp objects, toys, lawn furniture, sticks, large and/or sharp rocks, hoses, sprinklers, lawn decorations and pet feces. Please do not cut the grass at least 2 days prior to bounce house delivery to help keep our units clean.
Q.Where can I have the Bounce houses or Slides setup?
A.A bounce house can be set up in many different places on your property. The surface must be mostly flat and relatively firm - grass, concrete, and asphalt are all acceptable. We will anchor the unit either by driving stakes into the ground or by using sandbags where stakes cannot be used. No stairs or steps can be along the pathway to the set-up location. You will be charged $25 per stair/step. We cannot setup the bounce house on rock/gravel, mulch, sand, mud, tanbark, or anything sharp. Please note that we cannot set up wet units on dirt.
Q.How does the driver get the inflatable to the setup area?
A.Our drivers use a heavy-duty dolly to move the inflatables from the truck to the setup area and back. The inflatables weigh between 175-350 lbs. when dry and are rolled up to stand between 5-6 feet tall. This means the inflatables CANNOT be lifted over obstacles of any kind. The driver requires a clear 3-foot (36") relatively flat path to the setup area, free of obstructions and stairs. No stairs or steps can be along the pathway to the set-up location without prior arrangements. If the only access to your setup area is over stairs/steps or another obstacle, please contact us prior to placing your order. Failure to make arrangements for stairs/steps or other obstacles prior to arrival may result in the driver's inability to safely deliver and setup the unit. There are no refunds if the driver is unable to safely setup the unit due to lack of safe access to the setup area. You will be subject to a $25 charge per stair/step if the driver deems the path safe despite the stairs/steps.
Q.What should I expect on the day of the party? How does the process work?
A. First our driver will call or text when they are 10-15 minutes from arrival. The driver will deliver and set up the unit during a prearranged delivery window. The average delivery takes about 30-45 minutes. Please ensure that a clear path to the setup area is available and the setup area is clear of debris prior to the driver's arrival. Before and during setup the driver will discuss placement options for the unit. Once the unit is setup and secured, the driver will vacuum, clean and sanitize the unit. No other company cleans their units on site! We also perform a safety check of the unit while on site. We make sure to clean and inspect our bounce houses on site so our customers can have the peace of mind knowing that the bounce house is clean and safe for their guests.

Once the bounce house is cleaned and inspected, the driver will go over the Safety Rules, instructions on proper operation of the unit and the rental contract. Any outstanding balance is also due at this time. All balances must be paid in full before or at the time of delivery. The driver will confirm a pickup window and then it is party time!

After the party, the driver will call or text 10-15 minutes prior to arrival. The driver will inspect the unit before deflating and rolling it up. No need for you to lift a finger, we will load up all rented equipment and be out of your way in about 30-45 minutes.
Q.My reservation is at 9am. Will I receive the bounce house at this time?
A.Generally speaking, yes. We will make every possible effort to ensure you receive your bounce house at your requested time. However, we cannot guarantee it. We make numerous deliveries each day so delivery times will vary. We start deliveries as early as 7am and work until all our customers receive their jumpers. You will receive a call or text the day before your event to confirm the delivery window.

There are several factors outside of our control that will affect delivery times. For example, the distance between customer locations and the size of a particular order will impact the time it takes to complete each delivery. We are sometimes delayed because a customer is not ready for delivery--there may be trees in the way, dog poop on the ground, electrical issues, or dozens of other factors that may delay our delivery schedule.

It's important that you are ready for the delivery. Please have an adult onsite during the arranged delivery window and be sure the setup area is prepared.
Q.I only need my bounce house until 3pm. Will you pick it up at 3pm?
A.Pickups typically start around 4:00pm-5:00pm. The same factors listed above that affect delivery times will affect pick up times. Pick up times are not scheduled. If you need your bounce house picked up at an exact time, please contact us in advance for special arrangements. Additional fees may apply. Otherwise the delivery driver will discuss the pickup window with you at delivery.
Q.Do you deliver to parks?
A.No. Since most cities require permits and/or do not have a power souce to plug in the bounce house we are currently not offering delivery to parks.
Q.Are your bounce houses and toddler play yards clean?
A.Yes. Our delivery drivers fully clean and sanitize each unit during the setup process. That means you will actually see our drivers cleaning the units. We use a non-toxic biodegradable all-purpose cleaner to clean the bounce house, followed by a purely botanical disinfectant spray. We take pride in providing the cleanest and safest products possible.
Q.What is the Bouncy Bounce's policy on inclement weather?
A. Please review our Cancellation Policies page here. If the weather is not cooperating on the day of your reservation, we will be happy to work with you to reschedule your reservation with no cost or penalty. If you choose to cancel due to inclement weather, you must contact our office to cancel by 8:00am on the day of your event. As a safety precaution, if it is actively raining or storming, we will not deliver or setup the unit. Once we arrive on-site, we will not be unable to provide any reimbursement or refund for bad weather. We will work with you the day of your rental if threatening weather is present or approaching.
Q.Do I need an attendant?
A.There should ALWAYS be an adult supervising any inflatable. The most important duties of an attendant are limiting the number of children in or on the inflatable at one time, making sure that the children are all of similar size and controlling the behavior of all participants. If you need to hire an attendant contact us.
Q.What happens if I need to cancel or reschedule my reservation?
A.If you need to cancel please review our Cancellation Policies page here. If you need to reschedule your reservation we will work with you to choose another day. Simply give us a call or send us an email. We do request that you provide us with as much advance notice as possible.
 
If you have any other questions, please feel free to call us any time at: (925) 365-6964;
 


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